Duncan Lawie is a Director in the DevOps and Development Practices Group at Credit Suisse. With 20+ years in IT and 15+ in the financial services industry, Duncan was confident of what he was doing and where the world was going — and that DevOps was just another one of those fads. Now he spends his days coaching how to do DevOps and explaining that it helps us to deliver business value better whilst increasing staff and customer satisfaction.