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Tuesday, June 23 • 13:55 - 14:25
Escaping the Feature Factory - Our Journey Into Thinking Continuous Delivery End2end (Hermes Germany GmbH)

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Parcel delivery used to be a traditional business, with traditional understanding of collaboration and organization.

With the advent of ecommerce, parcel delivery has become one of the core pillars of customer experience. The customers’ requests for better and more service is accompanied with ever-growing our business, requiring faster, more scalable, more robust IT solutions.

Yesterday’s answers don’t work anymore.

Aligning business and tech was our solution. Working on mindsets, methods, processes and also our organization. We will introduce how we think continuous delivery end2end, making business people have tech options and tech restrictions in mind and tech people having business opportunities and options in mind. Working on an organization where each side values the other, growing together, we achieve better outcome and more suitable solutions, carefully balancing customers’ requirements and our own, non-functional requirements.

avatar for Michael Palzer

Michael Palzer

Head of Digital Channels & Services, Hermes Germany GmbH
Michael has a 20 years+ experience in digital product management.He joined Hermes Germany in December 2010 as Online Program Manager. Since 2013 Michael is responsible for the Digital Products Management and Channels for private senders, business senders and receivers.
avatar for Stephan Stapel

Stephan Stapel

Head of Customer Solutions, Hermes Germany GmbH
Stephan is head of engineering for customer solutions at Hermes Germany. Stephan changed the ways of working in his department and transformed his team to an agile-based DevOps team who continuously focus on delivering value to their customers.Stephan has a technology background... Read More →

Tuesday June 23, 2020 13:55 - 14:25 BST
Track 1