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Wednesday, June 24 • 13:55 - 14:25
DevOps Metrics We Love (IBM)

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Our Vice President came to us asking if we could build a dashboard to measure team velocity.  We came back to him with a list of metrics we would rather measure, instead.
We wanted to improve DevOps practices and behaviors across multiple squads that are building and operating a global marketplace.  There are hundreds of things we could measure.  We seriously considered about 50 metrics that we could track (many from DevOps Enterprise Summit talks, or Accelerate) and chose to surface a dozen or so that would give us the most insights into agile delivery, the flow of work, availability, and code health.
This talk is about the metrics.
  • Assumption: you have a culture that will visualize metrics without fear. 
  • How do we justify the value of each metric when challenged?
  • How do we set our thresholds for "good", "acceptable", and "poor" scores?
  • Which metrics are related and grouped together on the dashboard?
  • Which metrics do we intentionally not visualize and why?
  • Which metrics do we wish we had, that we don't?
  • Why we made it difficult to compare data across teams.

avatar for Craig Cook

Craig Cook

DevOps Coach, IBM
Craig has a 20+ year background in infrastructure and monitoring. He coaches and advises internal IBM development squads to improve their DevOps practices. He lives in Raleigh, NC, USA with his wife, son and dog. Other pursuits include being an Assistant Scoutmaster and member of... Read More →
avatar for Ann Marie Fred

Ann Marie Fred

Senior Principal Software Engineer, Red Hat
I’ve been a software engineer for more than 20 years, I was a manager for 3 years, and I have been a Security Focal for 4 years. I’ve worked in research, consulting, web portal development, IT systems management development, cloud computing, hybrid cloud, deployment automation... Read More →

Wednesday June 24, 2020 13:55 - 14:25 BST
Track 1