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Tuesday, June 23 • 11:55 - 12:25
Low Context DevOps: 3 Ways to End Knowledge Frustration (Stack Overflow)

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An anthropologist would describe The Unicorn Project as a way to transform a high-context environment into a low-context environment. In this talk Tom describes how Stack Overflow uses this anthropological concept to make our DevOps environment more effective. Techniques include: smart defaults, “make the right way, the lazy way”, and documentation at the right time and place.

A high-context DevOps culture is one where most knowledge is unspoken, or people depend on history/experience rather than explicit telling. This can be very frustrating for new employees. A low-context DevOps culture is one where the info you need to do your job is available, visible, and accessible. Creating a low-context culture improves new-hire onboarding, enables project hopping, and helps you handle a page you receive at 2am. Because engineers tend to hop projects within a company, we're constantly becoming "the new person".

avatar for Thomas Limoncelli

Thomas Limoncelli

SRE Manager, Stack Overflow
Tom manages the SRE team at Stack Overflow (Stackoverflow.com) in New York City. He is an internationally recognized author, speaker, system administrator and DevOps advocate. His latest book, the 3rd edition of The Practice of System and Network Administration (http://the-sysadm... Read More →

Tuesday June 23, 2020 11:55 - 12:25
Track 2